Coronavirus Update

BoldTicket is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. We want to make sure customers have the information they need regarding their ticket purchase from BoldTicket.

If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per BoldTickets' 100% Buyer Guarantee. There is no need to take any action, and our customer service team will contact customers directly regarding next steps.

If a customer's event has been postponed, the purchase will likely be valid for the new date, though every event may be different. There is no need to take any action, and our customer service team will contact customers directly once we have an update from event organizers.

BoldTicket has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time.

Tickets will arrive in time for your event.
We guarantee that we will get you your tickets no less than one (1) hour before your event’s start time. If you have any questions on a particular order, please contact us directly.
You will receive the tickets you paid for, or the equivalent.
In the event that we are unable to send you the exact tickets you ordered, we will provide you with tickets for equivalent or better seating.
All tickets are valid and 100% authentic.
Any tickets that you buy are guaranteed to be authentic and valid for entry. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of the tickets and shipping and service fees if we find that the tickets were invalid.
If your event is permanently cancelled, you will receive a full refund.
If an event you bought tickets to is permanently cancelled, you will receive a full refund of the ticket price and all service and delivery fees. If an event is postponed, your tickets are valid for the new date and no refund will be issued.
Have more questions? We're here to help. Call us toll-free at (888) 622-5319 or send us an email.