When an event is postponed:
  • We are waiting for the organizer to decide whether to reschedule or cancel.
  • We’ll email you when we know more - you do not need to contact us.
  • Keep your current tickets as they may be valid for the new event date.
When an event is rescheduled:
  • We’ll email you when we have the new event details - you do not need to contact us.
When an event is canceled:
  • We'll email you to notify you of the cancellation - you do not need to contact us.
  • We’ll automatically issue you a store credit for 120% of the full value of your order total, inclusive of base price, fees and delivery charges. That’s an extra 20% to spend on your next event! Please carefully read the email notification you will receive as it contains important deadline information.
  • You may be entitled to a refund under applicable law. If you would prefer a full refund instead of store credit, please contact us for details.
Tickets will arrive in time for your event.
We guarantee that we will get you your tickets no less than one (1) hour before your event’s start time. If you have any questions on a particular order, please contact us directly.
You will receive the tickets you paid for, or the equivalent.
In the event that we are unable to send you the exact tickets you ordered, we will provide you with tickets for equivalent or better seating.
All tickets are valid and 100% authentic.
Any tickets that you buy are guaranteed to be authentic and valid for entry. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of the tickets and shipping and service fees if we find that the tickets were invalid.
You will be compensated for a canceled event.
If an event is canceled and not rescheduled, you will automatically receive a store credit for 120% of the order total. That’s an extra 20% to spend on your next event! You may be entitled to a refund under applicable law. If you would prefer a full refund instead of store credit, please contact us for details.
Have more questions? We're here to help. Call us toll-free at (888) 622-5319 or send us an email.