The Terms include the following provisions:
A third party service provider (the “Service”) has a platform that it licenses to the Site owner. The Service is an independent contractor of the Site; it does not design or market the Site. “We,” “us,” and “our” may be used herein to refer to the Site and the Service collectively. The Service performs certain services related to your purchase. These services include, but are not limited to: (i) processing orders; (ii) verifying order details; (iii) confirming validity of payment information; (iv) charging your credit or debit card; and (v) coordinating the delivery of purchased tickets.
An order is an offer to purchase certain tickets. You create an order by filling out and submitting the information requested on the Site. Once you submit the requested information, you have created an order and you cannot cancel or retract it. When an order is submitted, the Site will place a hold on your credit or debit card for the funds necessary to purchase the tickets. You will receive an email acknowledging your order promptly after submission of the order. The Site’s acknowledgement does not complete the sale. Rather, a completed sale depends on the seller’s acceptance of the order and notice of confirmation to you that the order is accepted. Upon the seller's acceptance of the order, your credit or debit card used in placing the order will be charged. A large number of ticket resellers use the Site to sell their tickets and we are not responsible for any errors in the inventory listed for sale. If an error is found while processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.
The Service reserves the right to replace tickets with comparable or upgraded tickets. If such replacement occurs, we shall have fulfilled our obligations under these Terms. The Service, in its reasonable discretion, shall determine whether a replacement ticket is comparable or upgraded. Should we fail to deliver any confirmed ticket purchase, your only remedy, unless otherwise required by law, will be the return of any payment made by you for the undelivered ticket. We reserve the right to cancel and refund your order at any time for any reason.
Similar or equal tickets listed on the Site may vary in description or price due to the large number of ticket sellers listing tickets. It is your responsibility to resolve any possible inconsistency or discrepancy in the ticket location, description or price by calling the Service at 888-622-5319 before the order is placed.
The 100% Buyer Guarantee means that your transaction will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or upgrades to the tickets you ordered, and the tickets shall be valid and authentic. Your only remedy under the 100% Buyer Guarantee is the return of any payment made by you for the ticket.
All sales are final. If the ticketed event is cancelled, we will give a full refund of the purchase price. To qualify for a refund, you must return your tickets as soon as possible, and in no event later than within ten (10) business days following our notice to you of an available refund. We will not give any refund without the original tickets, unless the Service, in is sole discretion, determines to make a refund. The Service, in its sole discretion, will determine when an event is cancelled. No refunds will be made for postponed or rescheduled events.
Event date, times, venue and subject matter may change. We may not have any notice of such changes. It is your responsibility confirm with the entity putting on the event any changes to the event date, time, venue or subject matter. A venue, promoter, or entity putting on the event may relocate a ticket holder’s seat or otherwise change the seating configuration in a manner beyond our control. We are not responsible for any such change and we are not obligated to provide a refund or any other compensation in the event of such change.
If you have difficulty getting into an event using the ticket you purchased from us, you must call us at 888-622-5319 immediately. If the difficulty is not resolved, it is your responsibility to obtain proof from the venue of denied admission. If we receive valid proof from you that the ticket failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket was invalid, your sole remedy will be to receive a full refund of the cost of the ticket including all fees and delivery charges.
Tickets will typically be delivered by the method and timeframe designated in the ticket listing. Photo ID may be required to accept delivery. For listings with no designated delivery method, tickets may be shipped via our preferred carrier, UPS. Tickets may not ship immediately. There is no guarantee of delivery any sooner than one hour prior to the event.
When a ticket listing designates delivery types such as “e-Tickets” or “instant download,” such tickets will typically be delivered as designated. However, the ticket seller may sometimes require additional verification or the ticket may be subject to delays by the ticket seller. There is no guarantee of delivery any sooner than one hour prior to the event.
If tickets are to be delivered on the day of the event, the Service, in its sole discretion, may deliver the ticket by email, courier, will call at the venue, or pick up at a location designated by the Service.
It is your responsibility to contact us if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, unless failure to receive notice is waived by us in our sole discretion.
We are not responsible for lost, stolen, damaged or destroyed tickets. We are usually unable to replace the tickets and in all cases are under no obligation to replace the tickets. Note that direct sunlight or heat can damage certain types of tickets. Please keep your tickets in a safe place.
If you would like us to submit a request to the seller for a re-issue of tickets, the reissue fee is 15% of the order total (maximum of $200.00). If the seller is unable to receive the re-issue of the tickets, you will be refunded the reissue fee.
By submitting an order on the Site, you grant the Service permission to charge your credit or debit card for the purchase of tickets. The Service accepts Visa, Mastercard, Discover, American Express and PayPal as payment methods for purchasing tickets.
You are responsible for paying any sales taxes that may be applicable to your purchase.
By purchasing tickets on the Site, you agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. If you do not abide by such rules or policies, you will be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation of such rules or policies result in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Neither the Site nor the Service is the official box office of any venue, entity, or organizing group. Neither the Site nor the Service is affiliated in any way with any venue, promoter, team, league or official organizer.
The Site is an independent marketplace for ticket sellers to list their event tickets for sale on the secondary market. The Service is the platform and service provider related to secondary marketplace sales.
We reserve the right to change these Terms at any time in our sole discretion. If we change any term or policy, the changed term or policy shall automatically replace the terms and conditions and become binding on all users of this Site immediately upon being posted here. By continuing to use the Site following the posting of changed Terms, you accept the changed Terms.
You may not use the Site in an unlawful way or in connection with any unlawful conduct. You must comply with all local, state, federal and international laws, ordinances and regulations. You agree not to provide any false Personal Information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone else to use information provided through the Site for any unlawful or unauthorized purpose.
If we believe you may have violated these Terms or if we receive a complaint about you, the Service may investigate you. You agree to cooperate fully in such investigation by providing any and all information requested by the Service and by complying fully with any other request by the Service. If we find, in our sole discretion, that (i) you are not cooperating with any investigation; (ii) you have engaged in any illegal, unlawful or fraudulent conduct, have violated these Terms or applicable law, or have acted in concert with anyone so engaged; or (iii) you have provided information that the Service is cannot authenticate or verify, we may take any action we deem appropriate. Such action may include, but is not limited to, canceling orders, issuing a warning, blocking your access to the Site, or preventing you from finalizing pending transactions. We may also exercise any other remedy available to us, including civil, criminal or injunctive redress. You agree that monetary damages do not provide a sufficient remedy to us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that either the Service or Site believes may in any way violate any local, state, federal or international law.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: boldticket.com, Attn: Legal, 8547 E Arapahoe Rd, Unit J164, Greenwood Village, CO 80112.
The Site and the Service, including all Site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (our “Intellectual Property") is owned or licensed by Site and/or the Service and will remain owned or licensed by us. You may not use any of our Intellectual Property in any manner that is likely to cause confusion with respect to the Service's or Site's business, or in any manner that disparages Site or the Service. Your use of the Site does not give you any ownership or licensing rights, and nothing contained on the Site grants by implication, estoppel or otherwise, any license or right to use any Intellectual Property without the express written permission of Site or the Service. The violation of applicable intellectual property laws may give rise to civil and/or criminal penalties.
How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our Site. In the following paragraphs we explain what information we collect.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your email address, so you only have to enter it once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site.
We collect information contained in cookies, such as your purchases and log in data, to personalize your shopping experience. Your browser must accept cookies if you wish you add items to a shopping cart.
We use other third parties including, but not limited to, a shipping company to ship tickets and a credit card processing company to bill you for goods and services. We will share your name, email address, billing and shipping address and credit card information as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes unless acting on behalf of us.
Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Your personal and account information will never be sold, shared, rented or traded to third parties except under the following circumstances:
Is my Personal Information used for any other purpose?
How do you protect my personal and account information?
We protect your personal and account information using generally accepted industry standards, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, so we cannot guarantee its absolute security.
What should I do if I need to update or correct my Personal Information?
If you want to update or correct your Personal Information, please call or email us at the number or email listed below. We will respond to your request within a reasonable timeframe.
Retaining your information
We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request that we no longer use your information to provide you services, please contact us using the methods listed below.
How can I give you feedback or contact you?
You can reach us by email at [email protected] or you can call us toll-free at 888-622-5319. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
Additionally, you may write us at
c/o Bold Ticket
8547 E Arapahoe Rd, Unit J164
Greenwood Village, CO 80112
You agree to indemnify, defend and hold the Site and the Service, and each of its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly from: (a) your breach of any of these Terms; (b) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (c) any allegation that any information you submit or transmit to the Site infringes on or violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (d) any acts or omissions in connection with your use of this Site; and (e) any claim brought by a third party against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions survive the termination of this Agreement.
NO WARRANTY: THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE ARE PROVIDED "AS IS” AND WITHOUT ANY WARRANY, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE PROVIDED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. WE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOU MUST ACT REASONABLY IN ALL RESPECT AND USE JUDGMENT AND CAUTION AS APPROPRIATE.
LIMITATION OF LIABILITY: NEITHER THE SERVICE NOR THE SITE NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER RELATED TO THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF THE SERVICE OR THE SITE; (III) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (IV) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; (V) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (VI) ANY UNAUTHORIZED ACCESS; AND/OR (VII) ANY LOST, STOLEN OR DAMAGED TICKETS. IF YOU ARE DISSATISFIED WITH THE SITE YOUR ONLY REMEDY IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF SITE, THE SERVICE AND ANY OTHER INDEMNIFIED PARTY FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Disputed Charges: You are responsible for any and all fees incurred by you, Site or the Service associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Site.
The Site and the Service on the one hand, and you on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to (i) these Terms; (ii) your use of, or access to, this Site; (iii) Site's and the Service's services; or (iv) any tickets or other items sold or purchased through this Site shall be resolved exclusively through final and binding arbitration in Chicago, Illinois. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. To achieve customer satisfaction, Site and the Service are committed to resolving disputes with our customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a dispute with Site or the Service, you must first contact our Customer Service Department at 888-622-5319. If our Customer Service Department is unable to achieve a satisfactory resolution, then you must notify us in writing about your claim by sending the accompanying form by certified mail to: boldticket.com, Attn: Legal, 8547 E Arapahoe Rd, Unit J164, Greenwood Village, CO 80112. It is important that you provide as much information as possible. Our representative will respond within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree that you may begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association ("AAA"). You further agree that exclusive jurisdiction for any such arbitration shall be Chicago, Illinois. The Demand for Arbitration and the AAA's rules are available at www.adr.org.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator's award will be final and binding. Judgment on the arbitrator’s award may be entered in a court of competent jurisdiction. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Illinois.
You can choose to reject this agreement to arbitrate. You must notify us in writing within thirty (30) days of the date that you first access this Site if you do not wish to be bound by this arbitration agreement. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Site and/or the Service through arbitration. Mail your written notification by certified mail to: boldticket.com, Attn: Legal, 8547 E Arapahoe Rd, Unit J164, Greenwood Village, CO 80112.
YOU ON THE ONE HAND AND SITE AND/OR THE SERVICE ON THE OTHER HAND AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND COMPANY AND/OR THE SERVICE (AS THE CASE MAY BE) ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF AN INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER SERVICE OR SITE USERS.
The payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Site and/or the Service (whichever is the subject of the arbitration) will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Site and or the Service should be submitted by mail to the AAA along with the Demand for Arbitration. In the event the arbitrator determines your claim is frivolous or brought for an improper purpose, you agree to reimburse Site or the Service, as the case may be, for all fees associated with the arbitration paid by Site or the Service.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, the Service, and Site may elect to submit complaints against one another to the AAA, under its rules and procedures. Such complaints shall be decided by an independent arbitrator in accordance with these Terms and you, the Service and Site further agree to submit to the jurisdiction of the state of Illinois for complaints involving a ticketed event held in Illinois.
The heading at the beginning of each paragraph is for reference purposes only and does not define the scope or extent of such paragraph.
The Service or Site has the right, in its sole discretion, to modify, suspend or discontinue any part of the Site at any time, with or without notice.
Access to the Site:
We, in our sole discretion, may terminate your access to the Site at any time without cause and without notice.
We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance or regulation, legal order (unless caused by our default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under our control.
These Terms, the use of the Site and Service, and any sale of tickets hereunder will be governed by the State of Illinois, without reference to conflict of law principles.
These Terms contain your and our entire understanding with respect to the matters contained herein and supersede and replace in its entirety any and all prior communications and contemporaneous agreements and understandings between us, whether oral, written, electronic or implied.
Your use of the Site does not create and is not intended to create any agency, partnership, joint venture or other relationship.
If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.